All of our customers are very important to us and we want you to be completely satisfied with our service. Sometimes however, things happen beyond our control, therefore we
need to have some rules in place.
We respectfully reserve the right to decline a delivery area that we feel may be unsafe for our critters or our flockers. We will contact you if this situation arises. Please do not handle any of our critters. If you need them taken down early, please give us a call and we'll gladly come and get them. Please postpone lawn care services the days display is active. Please remove dog leavings from the lawn!
We understand that things happen and sometimes the victim won't be home on the scheduled date. We will gladly reschedule the delivery or reimburse you 100% if you need to cancel but you must give us at least 24 hours notice.
We will reimburse you 100% if we cannot deliver due to inclement weather. Please know that it must be severe weather for our flockers to miss a delivery, i..e. nor'easters, high winds, blizzards, heavy snow accumulation or ice. Our flockers can't land on ice whatsoever.
The items we cannot reimburse you for are:
If we are given the wrong address and a display doesn't get set up. We will make every attempt to deliver your display based on the information given to us but if it doesn't jive, we can't be held liable. Please make sure the address is correct before calling us.
We will repeat the order back to you in full before we hang up the phone and text a google-mapped image of the house and time of setup so we are on the same page. Please pay attention and make sure we got it right. If the "victim" wants the display removed promptly please notify us. If we are not allowed access to a gated community. Please let the guards know the date we'll be arriving. Every attempt will be made to make you a completely satisfied customer.
We want you to use us again and to tell all of your friends about us!
If high winds or inclement weather occur, we reserve the right to cancel and offer a full refund or a set up for a different occasion.